PACHGII

At https://www.desisedeals.com/, we are committed to providing you with the best service and satisfaction when shopping for electronics. To ensure a smooth experience, we offer the following return and price protection guarantees:

1. 7-Day No-Questions-Asked Return Guarantee

You may return any eligible product within 7 calendar days of delivery for any reason, provided that:

The item is unused, in its original packaging, with all accessories/manuals included.

A valid proof of purchase is provided (invoice/order ID).

Physical damages, software-activated products, or items with tampered serial numbers are not eligible for return.

Refunds will be processed to your original payment method within 7 working days after successful inspection.

2. Price Drop Protection — We Refund the Difference!

If the price of a product you purchased drops within 7 days of your order date, you’re eligible to claim a refund of the price difference.

To claim:

Contact our customer service with your Order ID.

Share a screenshot or link showing the lower price (on our website).

Refund of the price difference will be credited within 5 working days after validation.

3. Defective or Damaged Items

If you receive a defective or damaged item:

Please report it within 48 hours of delivery.

We’ll arrange for a free replacement or full refund, after verification.

4. Return Shipping

For approved returns, we provide free reverse pickup in most locations.

In case reverse pickup is not available, we will reimburse your shipping cost (with proper receipt).